Blended Call Center

Seamlessly blend inbound and outbound interactions to boost agent productivity and customer satisfaction—all on a single cloud-native platform.

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Let’s Optimize Your Contact Center

Unified Inbound & Outbound Contact Center Software

Seamlessly blend your inbound and outbound operations on a single cloud-native platform. Agents can transition between handling customer support calls and running predictive or progressive outbound campaigns—maximizing talk-time, reducing idle time, and improving both CSAT and conversion rates.

Our solution comes pre-integrated with ACD, IVR, callback scheduling, real-time analytics, and CRM connectors—so you can launch blended campaigns in hours, not weeks, and continuously optimize workflows with live performance insights.

Lower Risk

Unified compliance controls (DNC/TCPA screening across inbound & outbound), per-call pacing, and automatic SIP trunk fail-over remove single points of failure and safeguard your brand.

Resolve Issues Faster

Our 24/7 NOC monitors blended call flows in real time—with live dashboards, proactive alerts, and automated remediation—resolving 95 % of call-quality or routing issues before they impact agents.

Expert Advice

Partner with our blended-contact-center strategists for campaign design, advanced script optimization, blending-algorithm tuning, and agent training—maximizing both CSAT and ROI.

The Four Pillars of Our Active Support Program Include

Our comprehensive blended contact-center environment spans predictive dialers, IVR systems, ACD routing, CRM connectors, analytics dashboards, and web-based agent workstations.

Help Desk Support

Provide 24/7 campaign assistance—from list imports and dialer-script setup to live agent troubleshooting—so calls never stop flowing.

Monitoring

Continuously track answer rates, talk time, queue depths, and system health; detect issues immediately and trigger alerts.

Maintenance

Perform regular software updates, predictive-algorithm tuning, trunk fail-overs, and infrastructure optimizations.

Data Protection

Enforce TCPA/DNC screening, real-time fraud detection, SIP/TLS encryption, and secure recording storage.

We See Solutions Growing for your Business

Whether you need compliance-driven outsourced managed IT services or staff augmentation,
IntelliSuite has custom industry-specific managed it packages that will meet your business needs.

24/7 IT Help Desk IT Security Data Backup and Disaster Recovery IT Networking Managed Cloud Services

24/7 NOC Monitoring

Our global Network Operations Center watches your trunks around the clock and resolves issues before they impact your business.

Proactive trunk health monitoring
Automated ticketing and escalation
Live-chat and phone support
Quarterly reviews and optimization

Security & Fraud Prevention

Safeguard your voice traffic with real-time analytics and encrypted signaling.

AI Fraud Detection Blocking
CLI SIP Authentication Encryption
Blacklist Management Alerts
Global Telecom Compliance

Intelligent Route Optimization

Maximize both quality and margin with AI-driven least-cost routing and automatic failover.

Dynamic Cost-Quality Route Scoring
Automated Health Check Rerouting
Bulk Route Import Management
Dynamic Traffic Spike Throttling

API & Self-Service Portal

Automate your entire SIP trunk lifecycle with our intuitive RESTful APIs and customer dashboard.

Usage Balance Billing Queries
Call Event Webhook Alerts
Custom Dashboard CSV Exports
On-Demand Trunk Provisioning Teardown

Global Coverage & Routing

Terminate calls in 200+ countries and 15,000+ destinations via our Tier-1 carrier network.

AI-Driven Instant Fraud Blocking
CLI SIP TLS Encryption
Anomaly Blacklist Whitelist Management
Global Telecom Compliance Standards
Quarterly Performance Reviews Workshops

it solutions working process

Pick a plan

Choose the best IT solution tailored to your business needs.

Compare Quotes

Evaluate pricing and features to find the most cost-effective option.

Get Your Contract

Finalize agreements and set up your IT service package.

Start Protecting

Implement security measures and optimize IT systems for smooth operations.

PRICING PLANS

Choose the Plan That’s Right for You

Get control and visibility over spending. Try any plan free for 30 days with no lock-in commitments

basic plan

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Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

advance plan / best

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Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

premium plan

Morbi eget libero tincidunt, maximus ex ut, tempus enim. Nullam tellus ante.

Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

Get Unlimited Plan for USA

$129

Per user per month
(Includes Inbound Dialer + Unlimited Incoming minutes for USA)

Free Trial

Exceed your revenue goals with our cloud based blended call center solutions.

Exceed your business goals with our customized, enriched and structured cloud based blended call center solutions. We empower your blended call center with our feature rich blended call center software and support with our ready to help support executives, 24×7..

100% Cloud Based

Our blended call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, works off your web browser.

Remote Agents

Distribute your blended calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Auto Call Distribution

Distribute your inbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Full Call Recording

Enhanced call recording features. record all blended calls or create complex rule sets as per your business demands. Ability to store and access the recordings anytime.

Live Monitoring

Look at the realtime stats for your blended call center on a single screen for insight. Our blended call center software adds ability to live monitor, call barging and whispering.

Intelligent Reports

Over hundreds of inbuilt report formats, our blended call center software platform gives you ability to create your own report sets, generate it and send it over your email.

Callback Scheduling

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are auto-dialing in multiple timezones with agents in separate timezones.

AMD & DNC Filtering

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Sound Avatars

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call Park & Transfers

Call hold feature with custom rules for on hold music. The blended call center software adds ability to make closer, blind transfers, consultive, third-party transfers etc..

CRM Integration

Third party CRM integration on demand. We can integrate the blended call center software with Vtiger and other CRMs with seamless data sync and click to call.

Full API Support

Our blended call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Chat Features

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

Advanced Firewall

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Robust & Scalable

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.