Call Center Solutions

Power your outreach with a unified call-center platform that scales effortlessly, boosts agent productivity, and maximizes conversions. Leverage AI-driven routing, real-time analytics, and seamless CRM integrations—backed by 99.9 % uptime and around-the-clock expert support.

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24/7 Call Center Support that Drives Conversions and Customer Loyalty

Streamlined Omnichannel Outreach
Optimize both inbound and outbound campaigns with our unified platform. Harness AI-driven predictive dialing, skills-based routing, and real-time analytics to empower your agents with the insights they need to connect, engage, and convert.

Fully Managed Service
As your dedicated partner, we take care of setup, optimization, and continuous monitoring—so your team can focus on quality conversations, not manual workflows. From compliance controls to seamless CRM integrations, we’ve got every detail covered.

Rock-Solid Reliability
With enterprise-grade security, 99.9 % uptime, and round-the-clock expert support, you’ll never miss a lead or leave a customer waiting.

Predictive Outreach

Leverage AI-powered predictive dialing to seamlessly connect with the right prospects at the optimal time—significantly boosting answer rates and campaign ROI without manual dialing fatigue.

Real-Time Analytics

Get instant visibility into agent performance, call outcomes, and campaign health. Actionable dashboards and alerts help you course-correct on the fly and continually optimize results.

Compliance & Security

Stay audit-ready with built-in TCPA, GDPR, and HIPAA compliance controls. End-to-end encryption and role-based access ensure your data—and your customers—are always protected.

The Four Pillars of Our Call Center Excellence Program

Our end-to-end call center platform empowers your team across every touchpoint—from initial outreach to post-call follow-up. With modular solutions tailored to your needs, you’ll deliver superior customer experiences while driving measurable business impact.

Predictive Dialing

Maximize agent talk time by automatically queuing the next live call—eliminating manual dialing delays and reducing idle seconds.

Smart Routing

Deliver each call to the right agent based on skills, priorities, and context. Whether it’s sales, support, or retention, contacts always land with your best resource.

Real-Time Monitoring

Stay on top of performance with live dashboards, call whisper/coaching, and automated alerts—so you can identify gaps and optimize campaigns instantly.

Quality Assurance

Capture and analyze call recordings, transcripts, and customer feedback to maintain compliance, reinforce best practices, and continuously elevate agent performance.

Outbound Call Center Solutions

Our outbound call center solutions solves the ever existing problems with other existing solutions. Our outbound call center solutions applies for lead generation, cold calling campaigns with virtually any number of agents on a single infrastructure.

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Inbound Call Center Solutions

Handle your customers the way they deserve. Our inbound call center solutions aims at providing you with world class platform to efficiently manage your inbound campaigns. Increase your sales with inbound campaigns and boost your growth.

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Robo Dialer Solutions

Broadcast your audio message to millions of contacts a day. Our robo dialing solutions empowers you with an efficient tool which is as easy as uploading leads and starting the robodialing campaign with a click of a button.

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VICIdial Solutions

Get assistance with any thing and every thing with VICIdial. Our VICIdial hosting experts can handle all kinds of tasks with your VICIdial instance in a matter of time. You can hire a dedicated tech support acting as an extension to your team or simply hire us for hourly on-demand jobs.

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More than 20,000 call center agents use our platform, everyday..

With over 34 years of team experience at Callix llc, 24×7 availability and round the clock on-demand support, we have earned and nurtured over 600 clients all across the globe, some being call centre giants with over 1000 agents dialing on a single infrastructure. We have exceeded the 20,000 mark on the number of agents dialing with our cloud call centre solutions and contact centre platforms. Our dedicated support team focuses on responding to support requests almost immediately causing almost zero downtimes to our clients.

Everything you need with your Call Center Solutions, plus some extras..

Our call center solutions are feature packed and refined to meet your needs exactly. Call Center platforms we build as a part of our call center solution are more than capable to handle your business telephony and outshines any other solutions in open market.

100% Cloud Based

Our call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, it simply works as long as you have a web browser.

Remote Agents

Ability to login your agents from any location. The call center software works as a virtual office, accessible 24x7 for your team. Comes with advanced firewall for better security.

Auto Call Distribution

Distribute your inbound or outbound calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Full Call Recording

Enhanced call recording features. record all calls or create complex rule sets as per your business demands. We offer the ability to store and access the recordings anytime.

Live Monitoring

Look at the realtime stats for your call center on a single screen for insight. Our call center software adds ability to live monitor, call barging and call whispering.

Intelligent Reports

Over hundreds of inbuilt report formats, our call center software platform gives you ability to create your own report sets, generate it automatically and send it over your email.

Callback Scheduling

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are dialing in multiple timezones with agents in separate timezones.

AMD & DNC Filtering

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Sound Avatars

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call Park & Transfers

Call hold feature with custom rules for on hold music. The software adds ability to make closer, blind transfers, consultive, third-party transfers etc with a click of a button.

CRM Integration

Third party CRM integration on demand. We can integrate the call center software with Vtiger, Suite CRM and other custom CRMs with seamless data sync and click to call.

Full API Support

Our call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Chat Features

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

Advanced Firewall

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Robust & Scalable

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.