VICIdial Software Solutions

Empower your call center with advanced, open-source dialer technology designed for performance, scalability, and efficiency.

VICIdial
24/7 Support Call Us
+1 (636) 556 0022
Let's Optimize Together

Fast, Reliable VICIdial Support that Boosts Call Center Performance

Our Managed VICIdial Services offer end-to-end support designed to fit the unique operational demands of call centers of all sizes. Whether you run an outbound sales campaign or a blended support environment, our team ensures your VICIdial platform is running smoothly, securely, and efficiently.

As your dedicated dialer partner, we take care of infrastructure management, real-time monitoring, call flow optimization, and compliance configurations—including STIR/SHAKEN and DNC filtering. Our 24/7/365 expert support helps eliminate downtime and maximize agent productivity.

For businesses scaling their communications, we also offer flexible VICIdial Outsourcing Services—providing you with skilled technicians and system admins to streamline your operations and focus on strategic growth.

Minimize Operational Risks
Proactive monitoring and regular VICIdial audits help to mitigate call center risks, reduce the downtime, and ensure regulatory compliance with STIR/SHAKEN and DNC guidelines.
Accelerate Issue Resolution
Our 24/7 VICIdial help desk equips your team with expert troubleshooting, real-time diagnostics, and rapid deployment support to resolve issues before they affect performance.
Gain Strategic Expertise
Leverage our seasoned VICIdial consultants to align your call center technology with business objectives. From campaign design to system scaling, we provide insights that deliver measurable results.

The Four Pillars of Our VICIdial Support Program Include

Our end-to-end VICIdial support ensures your contact center infrastructure remains robust, secure, and optimized—supporting everything from dialer performance to campaign efficiency and agent productivity.

Help Desk Support
Get immediate technical assistance for VICIdial configuration issues, call routing problems, or dialer performance glitches—available 24/7.
Monitoring
Real-time system monitoring helps detect call drop anomalies, server load imbalances, and campaign inconsistencies—ensuring uninterrupted operations.
Maintenance
We handle regular VICIdial updates, patch management, database cleanup, and overall system tuning to maintain peak performance.
Data Protection
Our experts enforce robust security protocols, enable call log backups, and implement data encryption policies to safeguard your campaign and customer data.

We See Solutions Growing for your Business

Whether you need compliance-driven outsourced managed IT services or staff augmentation,
IntelliSuite has custom industry-specific managed it packages that will meet your business needs.

24/7 IT Help Desk IT Security Data Backup and Disaster Recovery IT Networking Managed Cloud Services
pexels-thisisengineering-3862132

24/7 NOC Monitoring

Our global Network Operations Center watches your trunks around the clock and resolves issues before they impact your business.
  • Proactive trunk health monitoring
  • Automated ticketing and escalation
  • Live-chat and phone support
  • Quarterly reviews and optimization
Layer-1

Security & Fraud Prevention

Safeguard your voice traffic with real-time analytics and encrypted signaling.
  • AI Fraud Detection Blocking
  • CLI SIP Authentication Encryption
  • Blacklist Management Alerts
  • Global Telecom Compliance
WorkingintheForensic_Print_51

Intelligent Route Optimization

Maximize both quality and margin with AI-driven least-cost routing and automatic failover.
  • Dynamic Cost-Quality Route Scoring
  • Automated Health Check Rerouting
  • Bulk Route Import Management
  • Dynamic Traffic Spike Throttling
API & Self-Service Portal

API & Self-Service Portal

Automate your entire SIP trunk lifecycle with our intuitive RESTful APIs and customer dashboard.
  • Usage Balance Billing Queries
  • Call Event Webhook Alerts
  • Custom Dashboard CSV Exports
  • On-Demand Trunk Provisioning Teardown
Global Coverage & Routing

Global Coverage & Routing

Terminate calls in 200+ countries and 15,000+ destinations via our Tier-1 carrier network.
  • AI-Driven Instant Fraud Blocking
  • CLI SIP TLS Encryption
  • Anomaly Blacklist Whitelist Management
  • Global Telecom Compliance Standards
  • Quarterly Performance Reviews Workshops

it solutions working process

PRICING PLANS

Choose the Plan That’s Right for You

Get control and visibility over spending. Try any plan free for 30 days with no lock-in commitments

basic plan
$ 199
Monthly
Morbi eget libero tincidunt, maximus ex ut, tempus enim. Nullam tellus ante.
Download Detail.PDF
  • 24/7 Support at Any Time
  • Orientation for Business
  • Unlimited project
  • Quality & Customer Experience
  • Power And Predictive Dialing
  • Free Consultation Until Cooperation
premium plan
$ 399
Monthly
Morbi eget libero tincidunt, maximus ex ut, tempus enim. Nullam tellus ante.
Download Detail.PDF
  • 24/7 Support at Any Time
  • Orientation for Business
  • Unlimited project
  • Quality & Customer Experience
  • Power And Predictive Dialing
  • Free Consultation Until Cooperation

Top Tier VICIdial Solutions

Our world class VICIdial solutions are aimed at anything and everything as long as it relates to VICIdial. As the world’s best call center suite software, VICIdial has bundled thousands of features which might confuse the managers. We come at rescue at anytime as VICIdial solutions offered by us are here to cover anything with VICIdial.

Deployment
We can assist you with full VICIdial deployment on server of your choice. We take up the job of installing, configuring and setting up everything needed for your campaigns.
Configurations
VICIdial configurations the way you need it to be. Our VICIdial experts can take care of full VICIdial configurations as per your business workflow and campaign demands.
Customisations
Our VICIdial expert team can handle the job of customising and fine tuning in case you have any special requirement. We can add features to your VICIdial as needed.
Bug Fixes
Fighting bugs letting you down..?? Our experts can help you fix any existing bugs in your VICIdial install in no time. Hire us for professional services with VICIdial.
Feature Add-ons
Our expert professionals can help you add new features to VICIdial. If you want us to develop a new feature or simply need some integrations, we are here to help.
Upgrades
Missing on some features in your current VICIdial instance..?? We can help you upgrade your VICIdial to latest version to unlock the features you have been missing on.
Migrations
Need to move to a new server or to a completely new vendor..?? We can help migrating your VICIdial instance securely and accurately to a server of your choice.
Optimisations
VICIdial database clogged..?? or VICIdial is simply not performing well..?? Hire professionals to optimise your VICIdial for best performace with your existing install.
Firewall Security
Do not allow the hackers to steal your VoIP. More importantly, keep your data secure from any intrusions. We can install dynamic firewall with IP whitelisting features.
Webphone Add-on
Sick of installing third party softphones..?? Our experts can set up a native webphone with single sign-on feature. It elimites the need of installing third party software.
CRM Integration
Secure your business communications with industry standard RSA encryption to your voice traffic. We can setup encryption to prevent any man in the middle attacks.
Live Support
Get access to 24x7 live support with your VICIdial. even better, hire a full time VICIdial professional who will act as an extension to your team overseeing VICIdial instance.
Cart (0 items)

Callix.ai empowers businesses with intelligent lead generation, call tracking, and AI-driven automation tools to boost sales, streamline communication, and maximize ROI.

Address Business
1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801 USA
Contact with us
+1 (954) 990 0053
Send mail
office@callix.ai