Virtual Call Center Solutions

Unlock the power of cloud-based communication with our Virtual Call Center Solutions. Deliver seamless customer support from anywhere with advanced features, flexible deployment, and enterprise-grade security—empowering your remote teams to work smarter, not harder.

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Smart, Scalable Virtual Call Center Solutions that Boost Performance

Our Virtual Call Center Solutions are designed to give your business the edge with cloud-powered communication, real-time analytics, and scalable infrastructure. Whether you’re a startup or an enterprise, we help streamline your operations, manage remote agents, and deliver exceptional customer support—anytime, anywhere.

Acting as an extension of your customer service team, our virtual call center tools offer intelligent call routing, CRM integration, performance monitoring, and 24/7 agent availability. With zero hardware dependency and full flexibility, you can reduce costs and scale support without limits.

For businesses looking to modernize customer engagement, our platform ensures fast deployment, seamless workflows, and unmatched operational efficiency—so you can focus on delivering great experiences, not managing complexity.

Lower Risk

Our cloud-based platform eliminates the need for physical infrastructure, minimizing hardware failures and business downtime—ensuring continuous, secure customer service.

Resolve Issues Faster

Empower your agents with 24/7 real-time dashboards, intelligent call routing, and automated ticketing to resolve customer queries quickly and efficiently.

Expert Advice

Get tailored onboarding, strategy alignment, and technical assistance from our virtual call center experts to enhance agent performance and customer satisfaction.

The Four Pillars of Our Virtual Call Center Support

Our Virtual Call Center platform is built on a foundation of four core service pillars designed to deliver uninterrupted, high-quality customer engagement across industries. From setup to scaling, we’ve got you covered.

Help Desk Support

Deliver real-time assistance to customers and agents through 24/7 multichannel support—ensuring quick resolutions and higher satisfaction rates.

Monitoring

Track agent performance, call quality, and customer interactions live. Instantly detect and resolve inefficiencies with detailed analytics.

Maintenance

Keep your communication ecosystem up-to-date with automated updates, issue detection, and regular infrastructure health checks.

Data Protection

Ensure end-to-end encryption, secure data handling, and compliance with industry regulations to protect both customer and company data.

We See Solutions Growing for your Business

Whether you need compliance-driven outsourced managed IT services or staff augmentation,
IntelliSuite has custom industry-specific managed it packages that will meet your business needs.

24/7 IT Help Desk IT Security Data Backup and Disaster Recovery IT Networking Managed Cloud Services

24/7 NOC Monitoring

Our global Network Operations Center watches your trunks around the clock and resolves issues before they impact your business.

Proactive trunk health monitoring
Automated ticketing and escalation
Live-chat and phone support
Quarterly reviews and optimization

Security & Fraud Prevention

Safeguard your voice traffic with real-time analytics and encrypted signaling.

AI Fraud Detection Blocking
CLI SIP Authentication Encryption
Blacklist Management Alerts
Global Telecom Compliance

Intelligent Route Optimization

Maximize both quality and margin with AI-driven least-cost routing and automatic failover.

Dynamic Cost-Quality Route Scoring
Automated Health Check Rerouting
Bulk Route Import Management
Dynamic Traffic Spike Throttling

API & Self-Service Portal

Automate your entire SIP trunk lifecycle with our intuitive RESTful APIs and customer dashboard.

Usage Balance Billing Queries
Call Event Webhook Alerts
Custom Dashboard CSV Exports
On-Demand Trunk Provisioning Teardown

Global Coverage & Routing

Terminate calls in 200+ countries and 15,000+ destinations via our Tier-1 carrier network.

AI-Driven Instant Fraud Blocking
CLI SIP TLS Encryption
Anomaly Blacklist Whitelist Management
Global Telecom Compliance Standards
Quarterly Performance Reviews Workshops

it solutions working process

Pick a plan

Choose the best IT solution tailored to your business needs.

Compare Quotes

Evaluate pricing and features to find the most cost-effective option.

Get Your Contract

Finalize agreements and set up your IT service package.

Start Protecting

Implement security measures and optimize IT systems for smooth operations.

PRICING PLANS

Choose the Plan That’s Right for You

Get control and visibility over spending. Try any plan free for 30 days with no lock-in commitments

basic plan

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Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

advance plan / best

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Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

premium plan

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Download Detail.PDF

24/7 Support at Any Time
Orientation for Business
Unlimited project
Quality & Customer Experience
Power And Predictive Dialing
Free Consultation Until Cooperation

Get Started With Plan

Exceed your revenue goals with our cloud based virtual call center solutions.

Exceed your business goals with our customized, enriched and structured cloud based virtual call center solutions. We empower your virtual call center with our feature rich virtual call center software and support with our ready to help support executives, 24×7..

100% Cloud Based

Our virtual call center software is 100% cloud based and can be used on any operating system. No need to install additional softwares, works off your web browser.

Remote Agents

Ability to login your agents from any location. The virtual call center software works as a virtual office, accessible 24x7 for your team. Comes with advanced firewall.

Auto Call Distribution

Distribute your calls among your team members with strong rule sets, priorities, and machine learning. You decide where your call be sent to.

Full Call Recording

Enhanced call recording features. record all calls or create complex rule sets as per your business demands. Ability to store and access the recordings anytime.

Live Monitoring

Look at the realtime stats for your virtual call center on a single screen for insight. Our virtual call center software adds ability to live monitor, call barging and whispering.

Intelligent Reports

Over hundreds of inbuilt report formats, our virtual call center software platform gives you ability to create your own report sets, generate it and send it over your email.

Callback Scheduling

Schedule callbacks on demand and never miss a callback again. This feature works great even if you are auto-dialing in multiple timezones with agents in separate timezones.

AMD & DNC Filtering

Full answering machine detection and realtime DNC filtering with third party APIs. Connect to more humans and say bye bye to answering machines for better ROI.

Sound Avatars

Configure pre-recorded responses, organised on a single page that allows the agent to simply click on the appropriate response to play the associated sound back to a customer.

Call Park & Transfers

Call hold feature with custom rules for on hold music. The virtual call center software adds ability to make closer, blind transfers, consultive, third-party transfers etc..

CRM Integration

Third party CRM integration on demand. We can integrate the virtual call center software with Vtiger and other CRMs with seamless data sync and click to call.

Full API Support

Our virtual call center software supports full API support letting you build custom data communications with any third party software. Add features like text messaging etc.

Chat Features

Internal chat functionality for communication among your team members with advanced rule sets. Supports external chat campaigns with automated chat distribution.

Advanced Firewall

The software comes with dynamic firewall with advanced security features. You can block geographical locations as needed or simply use IP whitelists and blacklists.

Robust & Scalable

Our platform is scalable to virtually any number of seats. Whether you have a team member of 5 or 5000, we can build you a dedicated platform in less than 24 hours.